faq
Frequently Asked Questions
Most frequent questions and answers
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Yes, purchasing prescription medications and insulin requires a valid prescription. Simply provide your doctor’s or pharmacy’s contact details after placing your order, and we will secure the prescription on your behalf.
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We ensure delivery across all states in the U.S., including Alaska and Hawaii, making our products accessible to all in America.
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We charge a flat rate for shipping: $29.99 for refrigerated items and $14.99 for non-refrigerated items.
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Store insulin in a refrigerator immediately upon delivery. If necessary, insulin can also be stored at room temperature for up to 30 days.
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We provide price matching against competitors when you show valid proof of a lower price, although this offer cannot be combined with other promotions.
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Discuss your medications directly with our pharmacists by calling 1-$phone_area-$phone. They are available to address any of your concerns.
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Generic drugs are just as effective as their brand-name equivalents, featuring the same active ingredients despite differences in appearance.
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Direct payments through insurance are currently not accepted; however, we supply detailed receipts to facilitate insurance reimbursements.
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Medications can only be returned if they are defective. Please reach out to our customer service if your order is delayed more than 10 business days.
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We prioritize the protection of your personal information, adhering to Canada’s PIPEDA guidelines and only sharing your data with healthcare professionals involved in your care with your explicit consent.