faq

Frequently Asked Questions

Most frequent questions and answers

Yes, purchasing prescription medications and insulin requires a valid prescription. Simply provide your doctor’s or pharmacy’s contact details after placing your order, and we will secure the prescription on your behalf.

We ensure delivery across all states in the U.S., including Alaska and Hawaii, making our products accessible to all in America.

We charge a flat rate for shipping: $29.99 for refrigerated items and $14.99 for non-refrigerated items.

Store insulin in a refrigerator immediately upon delivery. If necessary, insulin can also be stored at room temperature for up to 30 days.

We provide price matching against competitors when you show valid proof of a lower price, although this offer cannot be combined with other promotions.

Discuss your medications directly with our pharmacists by calling 1-$phone_area-$phone. They are available to address any of your concerns.

Generic drugs are just as effective as their brand-name equivalents, featuring the same active ingredients despite differences in appearance.

Direct payments through insurance are currently not accepted; however, we supply detailed receipts to facilitate insurance reimbursements.

Medications can only be returned if they are defective. Please reach out to our customer service if your order is delayed more than 10 business days.

We prioritize the protection of your personal information, adhering to Canada’s PIPEDA guidelines and only sharing your data with healthcare professionals involved in your care with your explicit consent.